Support

Need a hand? Email hello@famcrest.com and a real person will get back to you, usually within a day.

Common questions

How do I add someone to my family?
Open the Family tab and tap Invite someone. Send them the link or code. Kids and pets don’t need an account: tap Add to family instead.

Why can’t I see something my partner added?
They may have marked it “Only me.” Private items are visible only to the person who made them.

Does the grocery list work without signal?
Yes. Items you add or check off are saved on your phone and sync when you’re back online.

How do I share a document with the sitter?
Open the document in the Vault, choose how long to share it, and turn on sharing for that person. They need to be part of your household in Famcrest.

How do I turn off the assistant?
A household owner can turn off Famcrest AI in the Family tab. It goes off for everyone in the household.

How do I delete my account?
Open the Family tab and tap Delete account. The app explains what happens first, and nothing is deleted until you confirm.